FEES & AVAILABILITY
Our hours of business:-
Monday - Friday : 07.00am - 8.00pm
Saturday and Sunday: 09.00am - 1.00pm
We are closed on Bank Holidays.
Monday - Friday:
07.00am - 09.00am £50.00 per session
09.00am - 8.00pm £40.00 per session
Saturday & Sunday
08.00am - 1.00pm £50.00 per session
Monday - Friday:
08.00am - 09.00am £65.00 per session
09.00am - 8.00pm £65.00 per session
Saturday & Sunday
08.00 - 1.00pm £65.00 per session
STUDENTS & COUNSELLING STUDENTS
There are a limited number of slots available for students at a reduced fee, please contact us for further information.
Monday - Friday £30.00
Are by special arrangement, please call for availability. Costs will vary between £50.00 - £60.00 per 50 minute session depending on your location.
We may be able to offer a limited amount of slots to people on low incomes, OAP's and the Armed Forces. We would charge a fee of £30.00 per session but would require proof of status to enable this. These are very limited slots and are only available during daylight hours, Monday - Friday between 09.00 - 16.00. Please note that this is not a guaranteed service and is strictly on a first come first served basis. Please call us if you are unsure or need further information or clarification.
CANCELLATIONS & HOLIDAYS
We require a FULL 24 hour notice period to cancel an appointment. This allows us to accommodate any other clients who may need the slot and also saves the counsellor a wasted journey. If you are unable to do this you will be charged for your session.
We require two weeks notice for booked time off and holidays up to a maximum of four weeks ( four weekly sessions) per year. Any time taken in addition to this is charged at the full session price. This does not include Bank Holidays where our counsellors are unavailable.
The counselling hour normally lasts 50 minutes. This gives us time to ensure that the client is emotionally ready to leave the session and to allow for any other clients arriving, to be seen on time. If you require a longer session, and it is convenient and viable for the counsellor to offer this, there will be an additional cost (normally charged at part of or a whole counselling hour).
FREE 30 MINUTE CONSULTATION
We are delighted to offer new clients a FREE "getting to know you" session. This will be chargeable at £40 (or £30 for eligible concessions) and will be offset against your first full counselling session. This is extremely helpful for both the client and the counsellor to gauge whether therapy is suitable for their needs and if the counsellor is the right "match" for the client. Please be advised that if you are unable to attend this booked appointment and have not given us ample prior notice of cancellation, we will not be able to offer any further free consultations which will be chargeable at £25.00.
We offer both short term and long term sessions (open ended). We appreciate that you might not know in the beginning what your requirements are and therefore are happy to offer flexibility to our clients. There is no commitment on your part to carry on with therapy but we do ask after your first session, to commit to a minimum of six sessions, this will be in your contract when you sign. Thereafter, you are free to terminate your contract and kindly ask that you give at least two weeks notice and if possible, in writing please . Your counsellor will consult with you when both parties mutually feel it is appropriate, to work towards an ending. Working strictly within the guidelines of the BACP Ethical Framework this ensures that both the client and counsellor are prepared for the ending and hopefully, a conclusive outcome.
ARRIVING AT AND LEAVING FROM A LITTLE ROOM OF THERAPY
We kindly ask that you arrive no earlier than 5 minutes before your session. This allows for any previous clients to end their session and leave the room which provides a confidential service for all. If you do arrive earlier we will be unable to allow you access into the building as it could be disruptive to a session in progress.
Once you arrive for your session please can you ensure that your mobile phone is either switched off or put on silent, this ensures that you are ready to engage in your therapy and that there are no distractions that could affect the quality and confidentiality of our service.
We understand how frustrating it can be if traffic, public transport and any other unavoidable incidents that are out of your control, cause you to arrive late for your therapy session. If you do arrive late or know you will be late, please ring us on the number you have been provided by your counsellor. It may be that you will have to leave a message and we kindly ask that you do this if your call cannot be answered. in the event that you do arrive late unfortunately, we cannot extend your session but whatever remaining time is left of your session will be offered to you. You will however be charged for the full session.
HOW TO PAY:
Payment is currently accepted in cash, or you can also pay via PayPal
Important information. The slightly raised amount to make payment via PayPal is to cover their cost. However, you are always welcome to pay by bank transfer or in cash in person on the day of your session, which does not carry the additional admin cost.
(please note as therapists we do not hold cash on site, so your help in having the right amount of money, would be appreciated!)